Transferring a Connected Call

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to...

Then...

Transfer a call without talking to the transfer recipient

During a connected call, click Transfer and enter the target number. When you hear the call ringing, click Transfer again.

Talk to the transfer recipient before transferring a call ("consult transfer")

During a connected call, click Transfer and enter the target number. Wait for the transfer recipient to answer. If the recipient accepts the transferred call, click Transfer again. If the recipient refuses the call, click Resume to return to the original call.

Transfer two current calls to each other (direct transfer)

Highlight any call on the line and click Select. Repeat this process for the second call. With one of the selected calls highlighted, click DirTrfr. (You might need to click more to see DirTrfr.) The two calls connect to each other and drop you from the call.

If you want to stay on the line with the callers, use Join to create a conference instead. For details, see the"Making Conference Calls" topic.

Send a call to your voice messaging system

Click iDivert. The call is automatically transferred to your voice message greeting. You can use iDivert with a call that is active, ringing, or on hold.

If you want to...	Then...
Transfer a call without talking to the transfer recipient	During a connected call, click Transfer and enter the target number. When you hear the call ringing, click Transfer again.
Talk to the transfer recipient before transferring a call ("consult transfer")	During a connected call, click Transfer and enter the target number. Wait for the transfer recipient to answer. If the recipient accepts the transferred call, click Transfer again. If the recipient refuses the call, click Resume to return to the original call.
Transfer two current calls to each other (direct transfer)	Highlight any call on the line and click Select. Repeat this process for the second call. With one of the selected calls highlighted, click DirTrfr. (You might need to click more to see DirTrfr.) The two calls connect to each other and drop you from the call. If you want to stay on the line with the callers, use Join to create a conference instead. For details, see the"Making Conference Calls" topic.
Send a call to your voice messaging system	Click iDivert. The call is automatically transferred to your voice message greeting. You can use iDivert with a call that is active, ringing, or on hold.

Tips

When on-hook transfer is enabled, you can either hang up or click Transfer, then hang up.
If on-hook transfer is not enabled on your Cisco IP Communicator, be aware that hanging up instead of clicking Transfer cancels the transfer action and places the party to be transferred on hold.
You cannot use Transfer to redirect a call on hold. Click Resume to remove the call from hold before transferring it.