Answering a Call

To answer a call, go-off hook. See the table below for details.

If you want to...

Then...

Answer with headset mode

Click , if unlit.

Or, if is already lit, click Answer or (a flashing line button).

For more information, see the "Using a Headset" topic.

Answer with speakerphone mode

Click , Answer, or . See the "Using Your Computer as a Speakerphone" topic.

Answer with handset mode

Lift (or otherwise enable) the handset. See the "Using a USB Handset" topic.

Answer with the Incoming Call Notification

Click on the ringing telephone icon, or on the caller ID information.

If you click the Mute icon on the Incoming Call Notification pop-up window for a new call that comes in while you are on an active call, the ringer will mute and the pop-up window will disappear. You must return to the application interface to see call details for the muted call.

Switch from a connected call to answer a ringing call

Click Answer or . Doing so answers the new call and automatically places the first call on hold. See the "Using Hold and Resume" topic for more information.

Set up Cisco IP Communicator to automatically connect an incoming call after a ring or two

Ask your system administrator to set up the AutoAnswer feature for one or more of your lines. You can use AutoAnswer with either speakerphone mode or headset mode. For more information, see the "Using Headsets and Other Audio Devices" topic.

Retrieve, or allow someone else to retrieve, a held call on another phone (such as a phone in a conference room)

Use Call Park. See the "Storing and Retrieving Parked Calls" topic.

Use your line to answer a call that is ringing on another phone

Use Call Pickup. See the "Redirecting a Ringing Call to Cisco IP Communicator" topic.

Answer a priority call

Hang up the current call and click Answer.

Send an incoming call directly to your voice messaging system

Click iDivert. The incoming call automatically transfers to your voice message greeting.

If you want to...	Then...
Answer with headset mode	Click , if unlit. Or, if is already lit, click Answer or (a flashing line button). For more information, see the "Using a Headset" topic.
Answer with speakerphone mode	Click , Answer, or . See the "Using Your Computer as a Speakerphone" topic.
Answer with handset mode	Lift (or otherwise enable) the handset. See the "Using a USB Handset" topic.
Answer with the Incoming Call Notification	Click on the ringing telephone icon, or on the caller ID information. If you click the Mute icon on the Incoming Call Notification pop-up window for a new call that comes in while you are on an active call, the ringer will mute and the pop-up window will disappear. You must return to the application interface to see call details for the muted call.
Switch from a connected call to answer a ringing call	Click Answer or . Doing so answers the new call and automatically places the first call on hold. See the "Using Hold and Resume" topic for more information.
Set up Cisco IP Communicator to automatically connect an incoming call after a ring or two	Ask your system administrator to set up the AutoAnswer feature for one or more of your lines. You can use AutoAnswer with either speakerphone mode or headset mode. For more information, see the "Using Headsets and Other Audio Devices" topic.
Retrieve, or allow someone else to retrieve, a held call on another phone (such as a phone in a conference room)	Use Call Park. See the "Storing and Retrieving Parked Calls" topic.
Use your line to answer a call that is ringing on another phone	Use Call Pickup. See the "Redirecting a Ringing Call to Cisco IP Communicator" topic.
Answer a priority call	Hang up the current call and click Answer.
Send an incoming call directly to your voice messaging system	Click iDivert. The incoming call automatically transfers to your voice message greeting.

Answering a Call

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