To place a call, use one of several options to go off-hook before or after dialing a number.
Next, click the phone number appearance on your phone screen to dial. Or do one of the these actions to go off-hook and dial the highlighted phone number:
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Click Redial. By default, Redial uses your primary line. However, you can
open a secondary line and then click Redial. To open a line, click |
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Place a call when another call is active (using another line) |
Click |
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Place a call when another call is active (using the same line) |
Click Hold, then click New Call. You can now dial, redial, or speed dial a number. Or you can continue talking on the active call while preparing to dial from a call log or directory. (See the next two rows in this table for details.) |
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Choose If you want to dial from a call log while on another active call, scroll to a call record and click Dial or the Enter key on your keyboard. Then choose a menu item to handle the original call: |
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Choose If you want to dial from a directory while on an active call, scroll to a listing and click Dial or the Enter key on your keyboard. Then choose a menu item to handle the original call: |
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Use the Cisco WebDialer feature. Open a web browser and go to your
company directory. Click on a phone number in the directory. Click Dial or
the Enter key on your keyboard to place the call. Click Hangup to end the
call. See the Customizing Your Cisco IP Phone on the Web guide for more
details: |
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First make sure that an analog headset is not plugged in to the audio jacks
on your computer. Click New Call or Many of the actions you take to dial a number will automatically trigger speakerphone mode. For more information, see the "Using Your Computer as a Speakerphone" topic. |
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Lift or otherwise enable the handset before or after dialing, re-dialing, or speed-dialing a number. See the "Using a USB Handset" topic. |
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Choose Before you can use the PAB service, you must subscribe to it. For help, see the "Accessing Your User Options Web Pages" topic. |
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choose For help subscribing to the Fast Dial service, see the "Accessing Your User Options Web Pages" topic. |
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Dial a number and enter a client matter code (CMC) or a forced authorization code (FAC) when prompted by a distinctive tone. Your system administrator will tell you if you need to enter CMC or FAC codes and can provide you with detailed instructions. |
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Click Hold. Next, click New Call. Then dial, redial, or speed dial a number. To return to the held call, click resume. |
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Enter the MLPP access number (provided by your system administrator) followed by the phone number. |
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Make sure that you are logged in to Extension Mobility (EM). Choose
EM is a special, non-default feature that your system administrator can
assign to phones and phone users. Refer to the Customizing Your
Cisco IP Phone on the Web: |
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Check the phone screen display for this icon: If the icon is present, your Cisco IP Communicator is video-enabled and
can support Cisco VT Advantage. Contact your system administrator for
assistance and refer to the Cisco VT Advantage Quick Start Guide and
Cisco VT Advantage User Guide: |
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Receive notification when a busy or ringing extension becomes available |
Call the number and click CallBack while listening to the busy tone or ring sound. Hang up. When the extension becomes available, your phone will provide you with an audio and visual alert. (The call back to this number is not automatic; you must place the call.) CallBack is a special feature that your system administrator might configure for your phone. Note that CallBack will fail if the other party has call forwarding enabled. |
To add a prefix to a number in one of your call logs, scroll to the number and click EditDial.
If you are dialing without a dial tone, you cannot use * or # as the leading digit. If you need to use these digits, go off-hook to invoke a dial tone, then dial.
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