Viewing and Switching Between Calls

These tips can help you switch between calls on one or more lines. If the call that you want to switch to is not automatically highlighted, click the call appearance on your phone screen.

If you want to...

Then...

Switch between calls on one line

Highlight the call you are switching to and click Resume. The other call is placed on hold automatically.

Switch from a connected call to answer a ringing call

Click Answer or the blinking amber button . Doing so automatically places the first call on hold.

Switch between calls on different lines

Click the blinking green button for the line that you are switching to. If there is a single call holding on the line, the call will resume automatically. If there are multiple calls holding on the line, highlight the specific call (if necessary) and click Resume.

See all calls on a specific line

Click , then immediately click the line button. Doing so shows call details but will not impact the call state; it is therefore useful if you are talking on one line and want to view held calls on another line.

See an overview of line activity (one call per line)

Click for the highlighted line. (A line appears highlighted when the calls associated with it are displayed on the phone screen.)

Doing so prompts the phone to switch to call overview mode and display one call per line. This call is either the active call or, if all calls are on hold, the held call with the longest duration.

To return to the standard view, click , then immediately click the line button.

If you want to...	Then...
Switch between calls on one line	Highlight the call you are switching to and click Resume. The other call is placed on hold automatically.
Switch from a connected call to answer a ringing call	Click Answer or the blinking amber button . Doing so automatically places the first call on hold.
Switch between calls on different lines	Click the blinking green button for the line that you are switching to. If there is a single call holding on the line, the call will resume automatically. If there are multiple calls holding on the line, highlight the specific call (if necessary) and click Resume.
See all calls on a specific line	Click , then immediately click the line button. Doing so shows call details but will not impact the call state; it is therefore useful if you are talking on one line and want to view held calls on another line.
See an overview of line activity (one call per line)	Click for the highlighted line. (A line appears highlighted when the calls associated with it are displayed on the phone screen.) Doing so prompts the phone to switch to call overview mode and display one call per line. This call is either the active call or, if all calls are on hold, the held call with the longest duration. To return to the standard view, click , then immediately click the line button.

Tips

Only one call can be active; other calls will be placed on hold automatically.
When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list.
Calls of a similar type are grouped together in the call list. For example, calls that you have interacted with are grouped near the top, selected calls are grouped next, and calls that you have not yet answered are grouped last.