Switching Between Calls

You can switch between connected calls on one or more lines. If the call you want to switch to is not automatically selected (highlighted), click the call appearance on your phone screen.

If you want to...

Then...

Switch between connected calls on one line

Select the call you are switching to and click Resume.

Switch between connected calls on different lines

Click the appropriate (blinking line button) for the line (and call) you are switching to. If necessary, select the call and click Resume.

Switch from a connected call to answer a ringing call

Click Answer or (a flashing line button). Doing so answers the new call and places the first call on hold automatically.

Switch between incoming calls using the Incoming Call Notification pop-up window

Click anywhere on the Incoming Call Notification pop-up window for the incoming call (except on the mute ringer icon). This will put the active call on hold, and allow you to answer the incoming call.

Display an overview of active calls

Click while a call is active to return to the main background screen, hiding the active call information. This gives you an overview of all active calls on each of your lines. Click again to return to the original view.

If you want to...	Then...
Switch between connected calls on one line	Select the call you are switching to and click Resume.
Switch between connected calls on different lines	Click the appropriate (blinking line button) for the line (and call) you are switching to. If necessary, select the call and click Resume.
Switch from a connected call to answer a ringing call	Click Answer or (a flashing line button). Doing so answers the new call and places the first call on hold automatically.
Switch between incoming calls using the Incoming Call Notification pop-up window	Click anywhere on the Incoming Call Notification pop-up window for the incoming call (except on the mute ringer icon). This will put the active call on hold, and allow you to answer the incoming call.
Display an overview of active calls	Click while a call is active to return to the main background screen, hiding the active call information. This gives you an overview of all active calls on each of your lines. Click again to return to the original view.

Tips

Only one call can be active at any given time; other connected calls will be placed on hold automatically.
In situations where there are multiple calls on a single line, the active call always appears at the top of your screen; the held call appears below.