Using Hold and Resume

Only one call can be active at any given time; all other remaining connected calls must be placed on hold. You cannot continue, end, transfer, or otherwise handle a call while it is on hold.

If you want to ...

Then...

Put a call on hold

Make sure the call you want to put on hold is selected and click Hold.

Remove a call from hold on the current line

Make sure that the appropriate call is highlighted and click Resume.

Remove a call from hold on a different line

Click (a blinking line button). If there is a single call holding on this line, the call will resume automatically. If there are multiple calls holding, make sure that the appropriate call is highlighted and click Resume. Note that a held call is indicated by the call-on-hold icon:

If you want to ...	Then...
Put a call on hold	Make sure the call you want to put on hold is selected and click Hold.
Remove a call from hold on the current line	Make sure that the appropriate call is highlighted and click Resume.
Remove a call from hold on a different line	Click (a blinking line button). If there is a single call holding on this line, the call will resume automatically. If there are multiple calls holding, make sure that the appropriate call is highlighted and click Resume. Note that a held call is indicated by the call-on-hold icon:

Tips

Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid putting a conference call on hold.
In situations where there are multiple calls on a single line, the active call always appears at the top of your screen; the held call appears below.