Placing a Call

To place a call, use one of several options to go off-hook before or after dialing a number.

If you want to...

Then...

Pre-dial (dial on-hook, without first getting a dial tone)


Do one of the following:

  • Enter a phone number. (The Auto-Dial feature might pop up to suggest matching phone numbers from your Placed Calls log.)

  • Click the Navigation button to display phone numbers from your Placed Calls log.

Next, click the phone number appearance on your phone screen to dial. Or do one of the these actions to go off-hook and dial the highlighted phone number:

  • Click or

  • Click Dial or the Enter key on your keyboard

  • Click (a line button)

  • Click the Enter key on your keyboard

or

  • Drag a number from any Windows program, drop it anywhere on the Cisco IP Communicator interface, and click Dial or the Enter key on your keyboard.

  • Drag a vCard and drop it anywhere on the Cisco IP Communicator interface. If the vCard contains more than one number, select the one you want from the pop-up window, and click Dial or the Enter key on your keyboard.

or

  • Copy a number from any source, then click Menu > Paste. The number will automatically be entered. Click Dial or the Enter key on your keyboard. You can also paste a phone number by using the Ctrl + V keyboard shortcut.

Dial off-hook (after invoking a dial tone)

Click NewCall, , , or (a line button), then enter a number.

Redial the most recently dialed number

Click Redial. By default, Redial uses your primary line. However, you can open a secondary line and then click Redial. To open a line, click .

Speed dial a number

Do one of the following:

  • Click (a speed-dial button) before or after going off-hook.

  • Enter a speed dial index number (1-99 on the keypad) while on-hook and click AbbrDial.

Place a call when another call is active (using another line)

Click for the new line. The call on the first line will be placed on hold automatically.

Place a call when another call is active (using the same line)

Click Hold, then click New Call. You can now dial, redial, or speed dial a number. Or you can continue talking on the active call while preparing to dial from a call log or directory. (See the next two rows in this table for details.)

Dial from a call log

Choose > Missed Calls, Received Calls, or Placed Calls. To dial, click the listing or scroll to it and go off-hook.

If you want to dial from a call log while on another active call, scroll to a call record and click Dial or the Enter key on your keyboard. Then choose a menu item to handle the original call:

  • Hold--Puts the first call on hold and dials the second.

  • Transfer--Transfers the first party to the second. (Then click Transfer again to complete the action.)

  • Conference--Creates a conference call with all parties. (Then click Confrn to complete the action.)

  • End Call--Disconnects the first call and dials the second.

Dial from a corporate directory on the phone

Choose > Corporate Directory (exact name can vary). Use your keyboard to enter letters, then click Search. To dial, click the listing or scroll to it and go off-hook.

If you want to dial from a directory while on an active call, scroll to a listing and click Dial or the Enter key on your keyboard. Then choose a menu item to handle the original call:

  • Hold--Puts the first call on hold and dials the second.

  • Transfer--Transfers the first party to the second. (Then click Transfer again to complete the action.)

  • Conference--Creates a conference call with all parties. (Then click Confrn to complete the action.)

  • End Call--Disconnects the first call and dials the second.

Dial from a corporate directory web page

Use the Cisco WebDialer feature. Open a web browser and go to your company directory. Click on a phone number in the directory. Click Dial or the Enter key on your keyboard to place the call. Click Hangup to end the call. See the Customizing Your Cisco IP Phone on the Web guide for more details:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.ht m

Dial using headset mode

Do one of the following:

  • If is unlit, click it before or after dialing, re-dialing, or speed-dialing a number.

  • If is lit, click New Call, Redial, a speed dial button, or (a line button). If necessary, enter a phone number and click Dial or the Enter key on your keyboard. For more information, see the "Using a Headset" topic

Dial using speakerphone mode

First make sure that an analog headset is not plugged in to the audio jacks on your computer. Click New Call or and enter a phone number. Or, use another method to place the call, then click to switch over to speakerphone mode.

Many of the actions you take to dial a number will automatically trigger speakerphone mode. For more information, see the "Using Your Computer as a Speakerphone" topic.

Dial using handset mode

Lift or otherwise enable the handset before or after dialing, re-dialing, or speed-dialing a number. See the "Using a USB Handset" topic.

Dial on a secondary line

Click for the line that you want to use.

Dial from a Personal Address Book (PAB) entry

Choose > PAB service (exact name might vary). (Depending on configuration, you might be able to use Quick Search, as well. See the "Using the Quick Search Feature" topic.)

Before you can use the PAB service, you must subscribe to it. For help, see the "Accessing Your User Options Web Pages" topic.

Dial using a Fast Dial code

choose > Fast Dials (exact name might vary). To dial from a listing, click it, or scroll to it and go off-hook.

For help subscribing to the Fast Dial service, see the "Accessing Your User Options Web Pages" topic.

Place a call using a billing or tracking code

Dial a number and enter a client matter code (CMC) or a forced authorization code (FAC) when prompted by a distinctive tone. Your system administrator will tell you if you need to enter CMC or FAC codes and can provide you with detailed instructions.

Place a call when another call is active

Click Hold. Next, click New Call. Then dial, redial, or speed dial a number. To return to the held call, click resume.

Place a priority (precedence) call

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

Place a call using your Cisco Extension Mobility profile

Make sure that you are logged in to Extension Mobility (EM). Choose > EM Service (exact name might vary), then use your keypad to enter login information. If you are sharing a phone, you might need to log in to EM before you can access certain features or complete a call.

EM is a special, non-default feature that your system administrator can assign to phones and phone users. Refer to the Customizing Your Cisco IP Phone on the Web:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.ht m

Place a video call using Cisco VT Advantage

Check the phone screen display for this icon:

If the icon is present, your Cisco IP Communicator is video-enabled and can support Cisco VT Advantage. Contact your system administrator for assistance and refer to the Cisco VT Advantage Quick Start Guide and Cisco VT Advantage User Guide:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.ht m

Receive notification when a busy or ringing extension becomes available

Call the number and click CallBack while listening to the busy tone or ring sound. Hang up. When the extension becomes available, your phone will provide you with an audio and visual alert. (The call back to this number is not automatic; you must place the call.) CallBack is a special feature that your system administrator might configure for your phone. Note that CallBack will fail if the other party has call forwarding enabled.

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